Frequently Asked Questions
Q: How much does shipping cost?
Q: Do you ship to PO Box?
A: Yes, most smaller items handled by Australia Post are able to be delivered to PO Boxes. TVs and some larger audio items including but not limited to: Mini Hi Fi System H10 and 2.1 Soundbase with Bluetooth cannot be sent to a PO Box, it must be a residential or business address.
Q: Can I pick up my purchase?
A: Yes you can. SONIQ has an office located in Melbourne, Australia where we can arrange pickup for all our online customers. You can choose the option for 'Pick Up' in your shopping cart. Then after you complete your order, we'll contact you and let you know when your product is ready for pick up. Pick up is avalaible between Monday to Friday, 9:00 am to 5:00 pm at the Service Reception at 178 Boundary Road, Braeside Victoria 3195.
Q: What payment method options are accepted?
Q: What is a refurbished product?
A: Refurbished items mean there may be physical damages such as scratch and dent; these cosmetic defects do not affect the product’s functionality. They are fully tested by our technicians and are in full working condition. All parts are included.
Q: Can I trust a refurbished product?
A: We guarantee that our refurbished products are fully functional and tested by our amazing technicians before being sent out to our customers. We are so confident with our refurbished products that we offer our SONIQ Confidence 18 Months Warranty on all SONIQ refurbished products on this site.
Q: Is it safe to purchase on SONIQ's online store?
A: SONIQ is incredibly concerned with the safety of all our online customers. That is why we only use payment methods that are safe and secured. Our payment methods include the secure payment system eWay, and Paypal which is one of the safest online payment systems in the world.
To find out more information regarding the payment systems we use, please visit the links below:
Q: Is there a showroom where I can view the product(s) and/or find out more about them?
*Stock availability might vary in each JB Hi-Fi store.
Q: Can I do bulk orders?
A: SONIQ welcomes bulk orders. If you want to order a product with a quantity over 20, please contact us on 1300 765 663 and one of our SONIQ representatives can help find a great deal for you.